Terms of Sale | Returns & Refunds | Billing Terms & Conditions

To see our full Terms & Conditions, click here.

Payment Terms

Mopec payment terms are net 30 Days, subject to approval by Mopec’s credit department. Major credit cards are accepted; however, a 3% surcharge will be added for credit card purchases exceeding $10,000.00.

Orders greater than $20,000.00 require a 30% deposit.  Mopec may, at its discretion, begin production of an order prior to receipt of the deposit in order to maintain the requested delivery date, but receipt of the deposit is required prior to shipment.

Your company may be subject to applicable sales tax unless a certificate of tax exemption is provided.

International shipments require payment in advance by wire transfer or letter of credit.

Production Lead Time and Specifications

Instruments and Consumables merchandise will ship 1-5 days after Mopec receives your purchase order.

Standard equipment will ship 75-90 days after Mopec receives your purchase order.

Custom/Modified equipment will ship 90-120 days after Mopec receives your signed approval drawings.

Mopec will invoice upon completing production of ordered equipment.  If you wish to delay delivery of your completed order, Mopec will arrange for storage of the equipment and you will be invoiced for storage fees.

Equipment will be manufactured according to the specifications described in the proposal and spec sheet presented by Mopec; if approval drawings have been completed, they will supersede our standard product specifications.

Please note that any request for a change in equipment or services may result in additional charges. These changes and any associated pricing updates will be implemented through Mopec’s change-order process.

Freight and Installation

All items are FOB Madison Heights, Michigan. Freight is prepaid and added to our invoice  unless your company freight account number is provided. Our pricing does not include freight costs, unless a freight line item is included in your Mopec quote.

Mopec products ship FOB Oak Park, Michigan via small package delivery, LTL carrier or contracted carrier at the discretion of Mopec Logistics. As an option, you can arrange product pickup from our facility or specify a freight account for equipment transport.

International shipments can be prepared by Mopec Logistics or arranged through your selected freight forwarder.

Please note that inside delivery, uncrating and debris removal is not available for all products unless equipment is being installed by Mopec. Mopec Customer Service will send you a brief shipping questionnaire when you are ready to place your order, which will aid us in providing the type of service your site can accommodate. Direct freight is required for a Mopec installer to meet the delivery and unload the equipment.

Our pricing does not include installation. Please advise your sales representative or Mopec estimator if you would like to receive pricing for equipment installation.

When your products have been delivered, please make sure to inspect the shipment and note any damage on the bill of lading before signing for the delivery. If the carrier was contracted by Mopec, we will replace the damaged product and file a freight claim with our carrier. If your freight account was used for the shipment, it will be your responsibility to file the claim with your contracted carrier.

Warranty and Returns

Mopec offers a limited one-year warranty on its products.  Mopec will determine the best method to correct or repair equipment subject to a warranty claim.  If it is determined by Mopec that the equipment cannot be repaired, then Mopec will cover the cost to return the equipment to our warehouse.

In limited circumstances, Mopec may accept the return, at its discretion, of unused, undamaged, non-custom instruments and equipment.  In these cases, you will be responsible for a 25% restocking fee and the cost to ship the equipment back to Mopec.  A credit will be issued when the products are received by our warehouse.

Order and Delivery Changes

We understand that requirements and schedules can change. If you need to make a change to your order, please let us know and we will advise you of any change in pricing. If your delivery date needs to change, please let us know as soon as possible, as storage fees may apply if the equipment has been fabricated.

Order Cancellations

Mopec begins investing resources and material in your order as soon as it is released to our production schedule. If you find that you must cancel your order, a cancellation fee may apply, contingent upon the costs that Mopec has incurred. Please contact your Mopec Sales Representative as soon as possible if you need to cancel your order.

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