• Standard Warranty: Basic protection for early-life manufacturing issues.
• Paid Extended Warranty: Extra time for basic defect coverage—ideal for budget-conscious buyers who want longer OEM protection. Includes a PM at the end of your standard MFG Warranty and 1 each year for the term of the agreement.
• Service Contract: Comprehensive support including PMs, parts, labor, and response time guarantees—best for critical equipment and uptime-focused users. A billable inspection is required to ensure no pre-existing conditions prior to adding to contracts. Any issues will be billed separately.

When you purchase an extension of the original warranty, you get continued coverage for defects and repairs. The extended warranty is for customer wanting the piece of mind that their standard warranty remains in effect for an additional 2 to 3 years beyond their standard warranty. The benefit of purchasing at Point of Sale or while still under the standard warranty, is there will be 1 additional PM included at the end of year 1 as well as each additional year.

Every full-service contract includes 1 preventive maintenance (PM) visit per year at the end of each year, where Mopec Certified skilled technicians thoroughly inspect your station to ensure it meets our high-quality standards. During the PM, we conduct a comprehensive review of your station’s performance, identifying any potential issues that may require attention. If pre-existing issues are found that require parts or labor, they will be billed separately, ensuring complete transparency. However, any problems that arise after the PM—including both parts and labor—will be fully covered under your service contract. If no issues are identified, your contract is considered active, giving you peace of mind that your station is fully protected against future service needs.

Gold Level | For Ultimate Protection

Our Gold Level service provides the highest level of coverage, ensuring your equipment remains in optimal condition at all times. This plan includes unlimited on-site service as needed, along with 24×7 technical support via phone or email. All service parts are included, and an annual Planned Maintenance (PM) visit guarantees compliance with Mopec specifications. Clients benefit from priority response times, minimizing downtime, and maintaining workflow efficiency. Exclusions apply.

Silver Level | For Comprehensive Support

The Silver Level offers a well-rounded balance of maintenance and timely support. Clients receive up to four on-site service visits per year, ensuring regular expert intervention when needed. Technical support is available during business hours, providing quick resolutions to equipment concerns. This plan includes all necessary service parts and an annual PM visit to maintain performance standards. Priority response times during business hours ensure minimal disruption. Exclusions apply.

Bronze Level | For Essential Maintenance

Our Bronze Level plan is designed for clients seeking essential maintenance with occasional assistance. This plan provides up to two on-site service visits per year, offering scheduled support from our certified technicians. Technical support is available during business hours, and all service parts are included to ensure uninterrupted functionality. An annual Planned Maintenance (PM) visit ensures compliance with Mopec specifications. Exclusions apply.

Our annual Planned Maintenance (PM) agreement ensures that your station is fully tested and verified to meet Mopec’s stringent specifications. With14 areas of focus and over 50 sub-procedures, our annual Planned Maintenance agreement ensures that your equipment is tested, verified, and calibrated to meet Mopec’s exacting specifications. By choosing this service, you are investing in long-term reliability, preventing costly downtime, and ensuring your equipment operates at peak performance. While this agreement covers extensive preventative measures, repairs and replacement parts are quoted separately if needed.

A certified Mopec service technician will be dispatched to the customer’s location to perform repairs that have been authorized and qualified by Mopec Technical Support. Exclusions include (but are not limited to):

• Service required due to physical damage, misuse, or abuse
• Repairs involving accessories or non-Mopec manufactured components
• Service not approved through Mopec Technical Support
• After-hours, holiday, or weekend service (unless specifically included in the agreement)
• Service resulting from unauthorized third-party repairs or modifications
• Damage due to improper installation, relocation, or environmental conditions (e.g., power surges, water exposure, or temperature extremes)
• Training or user instruction visits
• Issues related to software updates, data recovery, or reinstallation unless explicitly covered
• Requests involving equipment not originally provided or supported by Mopec

Repair parts refer to components that were originally part of the Mopec device and are required for its proper and safe operation. These parts are included under the service agreement when replacement is due to normal use and verified failure. Exclusions include (but are not limited to):

• Consumables (e.g., filters, batteries, bulbs, fuses)
• Accessories and optional attachments
• Parts required due to physical damage, misuse, or abuse
• Obsolete or discontinued components no longer supported by Mopec or the OEM
• Cosmetic or non-functional parts (e.g., panels, trim, decals) unless impacting device functionality
• Freight, expedited shipping, or special handling charges (unless covered by agreement)
• User-replaceable items identified in the product manual
• Mounting hardware, connection kits, or cables not included in the original system package