Frequently Asked Questions


CUSTOMER SERVICE

Can Mopec help me with LEED?

Please review Mopec’s LEED Statement by clicking here.

What products and services can Mopec provide?

Take a look at Mopec’s Summary of Products and Services by clicking here.

How do I submit a request for an estimate?

Simply call our customer service, or email us at info@mopec.com and provide the information below.

BILL TO ADDRESS
Requestors Name
Requestors e-mail address
Requesting Company
Street address
City
State
Zip code

SHIP TO ADDRESS
End user facility name
End user contact name
Project name (if applicable)
Phone Number
Street address
City
State
Zip code

Product and quantities needed if not already stated.
If this request is for budgetary/formal bid purposes please forward your request to bids@mopec.com
All other written requests please direct to customerservice@mopec.com

How do I submit a purchase order?

You can submit a purchase order two ways.
Fax: 248-291-2050
E-mail: customerservice@mopec.com
Please include all bill to/ship to info
FedEx/UPS account if applicable
Mopec quote number if you received one

What is the estimated turnaround time for capital equipment?

The estimated time for capital goods is less than 90 days after approval drawings are received. Overseas order production does not typically start until 50% of the balance is paid. The overseas unit will not ship until the unit has been paid for.

What is the estimated turnaround time for accessories and equipment?

Most accessories and equipment ship out the same day depending on the item and availability. Larger quantities may take longer to ship depending on stock but we could ship quantity on hand if authorized by the customer.

Can an item be returned?

As long as the item has NOT been used, the item can be returned with a nominal restocking fee.

What should I do if I have freight damage?

Contact Mopec at 800-362-8491, take photos of the crate, keep the crate/packaging and ensure the BOL is marked as received damaged or refuse the shipment.

Can I purchase the installation of my equipment?

Yes, installation can be purchased.

What is included in the installation of my equipment?

Installation includes uncrating, moving and setting the unit in its location, leveling and if necessary, mounting the equipment. Installation does not include trade hook up to the facility utilities (water, electrical, drain and ventilation). Only trade hook ups are required for operation.

WARRANTY / SERVICE / PARTS

Does Mopec have ADA compliant units?

Mopec does have some standard ADA compliant units. However, Mopec can modify most units to accommodate the ADA compliance issues.

What do I do if I need replacement parts for capital equipment?

Replacement parts are unit specific and may cross boundaries from product innovations or changes in the manufacturing or parts availability. Contact Customer service for help.

How long is the warranty for my Mopec manufactured equipment?

Warranty is for one year from date of possession, unless an extended warranty is purchased. To submit a warranty request, click here.

Can I get a copy of my manual?

Yes, a copy can be downloaded from the Mopec web site, available within the product page under the documents tab.

Is there a troubleshooting guide for my equipment?

Trouble shooting guide is located in the equipment manual if available.

My Mopec equipment will not elevate properly, what can I do?

Access the manual and follow the steps in the manual to reset the lift mechanism.

My unit’s main power switch is showing power but nothing else works?

Check and reset the GFCI.

My unit’s disposal works, but the unit does not work?

Reset the GFCI. The disposal is on a separate circuit and has its own circuit breaker.

My disposal is not working.

Reset the disposal circuit breaker on the bottom of the disposal.

PRODUCT SPECIFICATIONS

Can Mopec help me with LEED?

Please review Mopec’s LEED Statement by clicking here.

What does the CE on my serial tag stand for?

The CE Marking is an abbreviation for the French phrase “Conformite Europeene” which translates to “European Conformity”. The term initially used was “EC Mark” and it was officially replaced by “CE Marking” in the Directive 93/68/EEC in 1993. “CE Marking” is now used in all EU official documents. Mopec self declares its product line in conjunction with its TUV certification.

Is my unit UL listed?

Mopec utilizes TUV for electrical standard certification. TUV is an internationally accredited body for electrical standards and it is equivalent to UL. If your serial label has the TUV logo it is in compliance with the TUV; however, not all equipment carries the TUV symbol.