CUSTOMER SERVICE

Please review Mopec’s LEED Statement by clicking here.
Take a look at Mopec’s Summary of Products and Services by clicking here.
Simply call our customer service, or email us at info@mopec.com and provide the information below.

BILL TO ADDRESS
Requestors Name
Requestors e-mail address
Requesting Company
Street address
City
State
Zip code

SHIP TO ADDRESS
End user facility name
End user contact name
Project name (if applicable)
Phone Number
Street address
City
State
Zip code

Product and quantities needed if not already stated.
If this request is for budgetary/formal bid purposes please forward your request to bids@mopec.com
All other written requests please direct to customerservice@mopec.com

You can submit a purchase order two ways.
Fax: 248-291-2050
E-mail: customerservice@mopec.com
Please include all bill to/ship to info
FedEx/UPS account if applicable
Mopec quote number if you received one
The estimated time for capital goods is less than 90 days after approval drawings are received. Overseas order production does not typically start until 50% of the balance is paid. The overseas unit will not ship until the unit has been paid for.
Most accessories and instruments ship out the same day depending on the item and availability. With larger quantities there may be an out of stock issue, but we could ship quantity on hand if authorized by the customer.
As long as the item has NOT been used, the item can be returned with a nominal restocking fee.
Contact Mopec at 800-362-8491, take photos of the crate, keep the crate/packaging and ensure the BOL is marked as received damaged or refuse the shipment.
Yes, installation can be purchased.
Installation includes uncrating, moving and setting the unit in its location, leveling and if necessary, mounting the equipment. Installation does not include trade hook up to the facility utilities (water, electrical, drain and ventilation). Only trade hook ups are required for operation.

WARRANTY / SERVICE / PARTS

Mopec does have some standard ADA compliant units. However, Mopec can modify most units to accommodate the ADA compliance issues.
Replacement parts are unit specific and may cross boundaries from product innovations or changes in the manufacturing or parts availability. Contact Customer service for help.
Warranty is for one year from date of possession, unless an extended warranty is purchased. To submit a warranty request, click here.
Yes, a copy can be downloaded from the Mopec web site. Manual should be available within product page.
Trouble shooting guide is located in the equipment manual if available.
Access the manual for the pieces of equipment and follow the steps to reset the lift mechanism.
Reset the GFCI. The disposal is on a separate circuit and has its own circuit breaker.
Reset the disposal circuit breaker on the bottom of the disposal.

PRODUCT SPECIFICATIONS

Please review Mopec’s LEED Statement by clicking here.
The CE Marking is an abbreviation for the French phrase “Comformite Europeene” which translates to “European Conformity”. The term initially used was “EC Mark” and it was officially replaced by “CE Marking” in the Directive 93/68/EEC in 1993. “CE Marking” is now used in all EU official documents. Mopec self declares its product line in conjunction with its TUV certification.
Mopec utilizes TUV for electrical standard certification. TUV is an internationally accredited body for electrical standards and it is equivalent to UL. If your serial label has the TUV logo it is in compliance with the TUV; however, not all equipment carries the TUV symbol.